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Shipping policy dictates items can be shipped at any time when they are finished or when products are in stock and customers can use live chat to request an update or cancel at the sellers discretion because they are custom made products. 


The Return and Exchange is at the the discretion of the seller as all items on the website are custom made. but using the live chat will let buyers ask for updates on their order or ask for a return if the seller accepts. if the item if defective the buyer must prove the item is defective with photos and or video and let the seller have the item for inspection too. then the seller can send another item out to replace it . the seller will triple check the item to make sure it is not defective before it is shipped to ensure it is not a problem again. but no refund is guaranteed. 

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